Returns and Complaints

RETURNS

We at MRL are committed to provide quality products with convenient and happy shopping experience.

In case buyer has any doubts or concerns regarding your order, please contact us on shopmaster@mahindraretail.com or speak with our customer care on 7400058708.

Buyer may request for returns that they buy from MRL, for products which are defined as returnable. Buyer is eligible for returns only in the following cases:

1. Products with manufacturing defect

2. Damaged Product

3. Wrong Product

4. Missing Product

 

Buyer is requested to provide Order Number along with images clearly demonstrating the damage / missing product in the shipment while raising a return or replacement request.

 

On receiving the request, MRL will verify your query and process request for replacement. In case Seller is unable to process the replacement request or the buyer does not want replacement (for genuine reasons), MRL will process the return request. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. Seller reserves the right to reject any return request if the product is not packed in original package or the product looks used.

 

We request the buyer to log the product return or replacement request to MRL customer care within 7 days of receipt of the order. MRL will arrange pick-up of the damaged/defective product through its logistics partner. In the event MRL is unable to do so, MRL will notify the buyer accordingly. Buyer need to dispatch the product using a reputed courier in his respective area in consultation with MRL customer care and get the courier freight charges reimbursed.

 

In the event the return of a product is duly accepted by the seller, the value of such product, as originally paid by the buyer will be refunded to buyer. For all refunds, MRL will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customer’s bank account. The refund will happen within 14 days of receipt and inspection of the returned goods. In case the seller declines a replacement request and buyer is unconvinced with the reason provided, buyer can write to MRL customer care. Buyer can file a dispute 45 days from the date of delivery with MRL.

MRL mediates buyer-seller disputes on a case-by-case basis. MRL buyer protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

In case the buyer is not available at the time of reverse pick-up, the logistics partner will make a maximum of 3 attempts to pick-up the shipment after which the buyer needs to dispatch the product using a reputed courier in his respective area in consultation with MRL customer care. For products sold under discount or offers, a logistics fees of INR 100 will be deducted from the amount of refund eligible to the buyer.

CANCELLATIONS

Cancellation by Seller

There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct MRL to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by buyer or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to buyer and without any liability to the Seller or to MRL

 

Cancellation by the Buyer

Buyer can cancel the order before the product is shipped and will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable.

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